Security and Privacy Statement

The Security and Privacy Statement (this Statement) applies to this ANZ Business Hub website which is operated and managed by Melbourne IT Pty Ltd on behalf of Australia and New Zealand Banking Group Limited (ABN 11 005 357 522) ("ANZ") under the domain name "" ("ANZ Business Hub").The ANZ Business Hub is operated on behalf of ANZ and its related bodies corporate (together called the "ANZ Group"). The information described in this Statement may be shared between members of the ANZ Group. 

ANZ understands that as a user of the ANZ Business Hub, you may be concerned about your privacy, confidentiality and security of information we may gain about you online. ANZ is committed to protecting your privacy. This Statement explains how your personal information will be treated as you access and interact with the ANZ Business Hub. 

The ANZ Privacy Policy (av.ailable on explains how ANZ generally protects your privacy and confidentiality. The principles set out in the ANZ Privacy Policy also apply to the ANZ Business Hub. 

Security of information

ANZ takes reasonable steps to preserve the security of cookie and personal information. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted). If secure transmission is indicated, ANZ currently uses 128 bit SSL encryption.

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although ANZ strives to protect such information, ANZ cannot ensure or warrant the security of any information you transmit to us using the ANZ Business Hub. 

If users have confidential information they wish to share with ANZ, the website or its public forums are not an appropriate medium to communicate this information. 

Information collected

The information that ANZ collects about you is dependent on how you use the ANZ Business Hub.

If you register for the ANZ Business Hub, the information will be collected and stored by ANZ's authorised representative, Melbourne IT Pty Ltd, solely for the purposes of giving you access to the ANZ Business Hub and assisting ANZ in the design, operation and management of the ANZ Business Hub. Our arrangements with Melbourne IT Pty Ltd contain strict privacy and confidentiality obligations. 

The manner in which we may use information you provide to us is set out in the ANZ Business Hub Terms and Conditions.

If you visit an unsecured area of the website (that is, an area where you are not required to log on) to read or browse information, our system may record the date and time of your visit to our site and the pages viewed. However, our systems will not record any personally identifiable information. 

The ANZ Business Hub may also contain links to the websites of third party providers of goods and services ("Third Party Web Sites"). If you have accessed Third Party Web Sites through the ANZ Business Hub and if those third parties collect information about you, ANZ may also collect or have access to that information as part of our arrangements with those third parties. 

Where you access a Third Party Web Sites from the ANZ Business Hub, cookie information, information about your preferences or other information you have provided about yourself may be shared between us and the third party. You cannot usually be identified from the information that is shared; if you can be identified from this information, we will seek your consent before sharing such information.

Third Party Web Sites may contain their own privacy statements and those third parties are responsible for their own privacy practices.  Do we need to include indemnity provisions? 

In addition, ANZ also uses Omniture by Adobe Systems, Incorporated and Google, Inc to collect information on how you utilise this website. 

These companies may analyse and report to ANZ regarding use of the ANZ Business Hub by users, but the analysis is not based on individual personal information or usage. ANZ uses that analyses to measure effectiveness and relative consumer interest in the various areas of the ANZ Business Hub. As a general rule, no personal information is collected by the companies in this process. If, however, any personal information is automatically collected, these companies are required under their arrangements with ANZ to maintain the privacy and confidentiality of that personal information. 

Links to social media pages

You may provide to ANZ links to your social media pages (eg, Facebook, Twitter, LinkedIn etc.). If you do so, you agree that ANZ may include these links in information that relates to you on the ANZ Business Hub. As examples, ANZ may include these links in a directory of ANZ Business Hub users and with all information and comment you post on the blog and forum. These links will then be available to any ANZ Business Hub user and the general public.

We may also seek to link to you, or request you link to us, using your social media links. 


We use "cookies" as a fundamental part of our interaction with your Internet browser. The purpose is to provide you with better and more customised service and with a more effective website.

A "cookie" is a small text file placed on your computer by our web page server. A cookie can later be retrieved by our webpage servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.

ANZ uses cookies for two different purposes. We allocate a cookie to each Internet browser that visits the ANZ Business Hub. This cookie does not allow us to collect personally identifiable information about you. We use this cookie:

  • to allocate an ANZ identification number to your Internet browser (but we cannot identify you from this number);
  • to determine if you have previously visited the ANZ Business Hub;
  • identify pages you have accessed and Third Party websites you have accessed; and
  • for security purposes.

Most of the ANZ Business Hub operates by using this type of cookie. Accordingly, if you wish to make full use of the ANZ Business Hub, it is required that you accept cookies.

ANZ also uses cookies for secure services (that is, an area where you are required to log on) on the ANZ Business Hub. These cookies are used for a variety of purposes, including for security and personalisation reasons. If your browser is configured to reject all cookies you will be unable to use secure services on the ANZ Business Hub that require cookies in order to participate.

Use and disclosure of information

We will only use or disclose personal information or information generated by cookies in accordance with the ANZ Privacy Policy (available at, specific and additional provisions relating to privacy which apply to certain areas of the ANZ Business Hub and as otherwise set out in this Statement.

Acceptance and changes to Security and Privacy Statement

Acceptance and changes to Security and Privacy Statement

You acknowledge and accept that your use of the SB website indicates your acceptance of the ANZ Business Hub Terms and Conditions (including the Forum & Blog Rules) and this Security and Privacy Statement.

This Statement is current and replaces any other prior security and privacy statement for the ANZ Business Hub to date. ANZ encourages you to view this Statement periodically because it may be updated from time to time. ANZ may at any time vary this Statement by publishing a varied Statement on the ANZ Business Hub. You accept that by ANZ publishing the varied Statement on the ANZ Business Hub, ANZ has provided you with sufficient notice of the variation.  How is the user alerted to the variation.

Publication date - July 2014 (version 3)